It will offer third-party delivery and in-house catering services to accommodate occasions of all sizes, from office meetings to family gatherings. The new Firehouse Subs restaurant is open from 10:30 a.m. Namey also said that once this location is open, the Firehouse Subs headquarters team will be measuring optics and surveying guests on the success of the changes featured in this prototype. We also knew there was an opportunity for improvement on our production line – there’s a lot of motion between crew members to make a sub, and we’ve come up with a solution that we hope will be a quicker experience for our guests.” We wanted to fix the customer flow to make it clearer for our guests on where to order. “We surveyed guests and their response matched our intuition. “At the start of this project, we needed to address the pain points from an operational and customer standpoint, in addition to refreshing our look to remain relevant and current,” said John Namey, Vice President of Real Estate Services at Firehouse Subs. In addition to the enhancements for guests, the prototype will have a new back-of-the-house design with a more efficient flow for Firehouse Subs crew members. We believe this prototype provides a better Firehouse Subs experience that adapts to today’s busy guests, while still placing focus on the support of first responders and the communities we serve.” “After 25 years in business, it’s an honor to be able to look to the future with our brand.
“The Restaurant of the Future prototype at our Durbin location is the first fundamental redesign of the restaurant that we have ever undertaken,” said Robin Sorensen, Co-Founder of Firehouse Subs. Giving a nod to the shared family-style experience of a fire station, there will be a new community table in the front that seats six. Every element of the prototype is designed to demonstrate the brand’s commitment to community, first responders, heartfelt service and quality food that satisfies. In addition to the layout, the furnishings, fixtures, finishes and graphics are all new for the brand as well. The design features improved efficiency for Firehouse Subs guests with a repositioned ordering area and a designated space for Rapid Rescue To Go ® orders. The new restaurant is a prototype of the brand’s Restaurant of the Future. In addition to its signature subs, the restaurant offers a variety of catering options from sandwich and dessert platters to salads and snacks to fuel any occasion. Firehouse Subs serves premium meats and cheeses steamed and piled high on a toasted sub roll, served “Fully Involved ®” with fresh produce and condiments. The restaurant will open its doors to the public on Monday, July 1. Firehouse Subs announces the grand opening of its newest restaurant in Jacksonville, the brand’s hometown, at 480 Durbin Pavilion Drive, Suite 103.
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